Workforce Management – The key to happy customers, employees and management

Welcome to Puzzel’s very first international webinar on Workforce Management! We are a leading CCaaS provider and offer now a free 1-hour-webinar where you learn everything about taking care of your employees and delivering a great customer experience with WFM.

Workforce Management isn’t only about creating a schedule. It is a tool that helps you take care of your most valuable resource – your employees. Therefore, it is the key to happy customers and an enjoyable customer experience. The art of scheduling might be challenging, but in this webinar Puzzel’s Director of WFM, Emma Skygebjerg, shares her secrets on how to put the puzzle pieces together and create a schedule that fits your employees. 
In this session, we will also show you WFM in action both from the admin and agent side and reveal how the solution opens the door to happy customers, employees and leaders. 

Agenda:

• What is Workforce Management?
• How can WFM improve Employee Engagement?
• The importance of Accurate Forecasting
• Adherence and real-time monitoring
• The benefits of WFM
• Live demo of WFM: See the solution in action
• Q&A

Thank you to everyone who attended the webinar! You can access the recording by filling the form below.