In this webinar we’ll introduce S2 (the latest addition to Puzzel’s family) outbound sales solution, we’ll explain how S2 can improve agent productivity and customer experience so that the business can increase the sales revenue coming from new customers or by cross-selling to the existing customer base.

We’ll also talk about Puzzel product releases of Q3 starting with the analytics project, we’ll show how managers can benefit from the latest features in Performance Management and Dashboards. We’ll then talk about self-service and automation by demonstrating the new bot trainer capability of categorising the workflows that define the customer journeys with relative data analysis and the addition of our smart bot to Agent Assist. And finally, we’ll give you an update on what’s new in Case Management, WFM, admin and agent portal.

Agenda:

• Outbound solution for contact centre and sales agents – Introducing Puzzel S2

• Analytics update: Performance Management and Dashboards

• Puzzel BOT Self-service: Improved tracking of customer journey strainer and workflow categorisation

• Automation: Puzzel bot NLU model now support Agent Assist to better support agents during live interactions

• Automation: Puzzel NLU, improved support for multiple NLU model switching within a customer tenant/account

• Case Management, WFM, admin and agent portal updates