Elevate Virtual: Elevating
CX to New Heights.

The event for Contact Centre leaders looking to transform their
operations in the age of AI

In the age of AI, staying ahead isn’t just an advantage—it’s a necessity.
Elevate '24 is your gateway to leading the way, remaining competitive and elevating CX to new heights.
Discover the transformative power of AI and get actionable insights to re-energise your Contact Centre strategy.
Join us virtually on the 20th of June.

12.30pm - 15.00pm BST

Explore the future of customer experience.

At Elevate Virtual, you'll hear from thought leaders and CX enthusiasts about the future of customer experience. They will share cutting-edge strategies and insights into how AI and emerging technologies are reshaping the CX landscape. You will gain practical knowledge and best practices that you can immediately implement in your business, helping you stay competitive in an ever-evolving market. 


  • 12.30 - 13.20
    The State of Customer and Agent Experience
    Martin Hill-Wilson, Owner of Brainfood Consulting 

  • 13.20 - 13.50
    Demystifying AI: From Aspirational to Practical
    Mashud Ahmed, Product Manager at Puzzel 

  • 13.50 - 14.00 - Break

  • 14.00 - 14.30
    Demo Session: See Puzzel in Action.
    James Henderson, Sales Engineer at Puzzel

  • 14.30 - 15.00
    Customer Story Interview: System and Supplier Harmonisation Across All Markets
    Markku Vihavainen, Service Manager -
    Customer solutions at Fortum
Elevate Virtual
Join us virtually
Save your seat. Register now.