1. Home
  2. Neighbourhood
  3. Kunskapscenter
  4. Events och webinars
  5. Webinar: Sustaining service quality over the festive season


Webinar: Sustaining service quality over the festive season

The lead up to Christmas is one of the busiest times of the year for many contact centres. Amid all the sales, excitement, and rush to get everything done before the new year, it can be difficult to sustain service levels.

So whilst it’s not quite time to roll out the tinsel, it is time to start planning your quality assurance strategy for the busy period ahead. In this webinar, you’ll learn how you can monitor the customer interactions that matter most to your business and extract the key insights that keep your staff engaged, motivated and delivering top-notch service this Christmas.


  • Common challenges for contact centres over the festive season
  • Designing an effective quality assurance process
  • Digging deeper with root-cause analysis
  • Empowering agents with feedback and coaching
  • Top tips for providing constructive feedback
  • Q&A

Ring oss på

+46 8 4000 4000


Beställ en återuppringning

Ring tillbaka

Fyll i dina uppgifter och en representant från vårt supportteam kommer att ringa tillbaka mellan 9:00 till 17:00 måndag till fredag.


Vi kommer att ringa tillbaka inom kort.

Speak to an expert

Our expert team are online and here to help.

Get in Touch

Sorry, our chat is currently closed. Please enter your details below and we'll get back to you: