Customers are every company’s first priority. But how many companies have learnt to know the individuals among their customer masses? Many struggles with understanding their customers and hearing their needs, thoughts and opinions. However, answers to all these questions can be found in your customer service centre.
On the 10th March, we invite you to a webinar together with our brand-new Marketplace partner, Lumoa! We will discuss the sources of the voice of the customer, the insights that are hiding in customer support and different use cases of customer insights.
Register for the webinar to find out how you can hear the voice of the customer – that might already be hiding in your contact centre!
About Puzzel and Lumoa
Puzzel is the leading European CCaaS solution. Our award-winning solutions are used by businesses across the world – from smaller enterprises to global corporations – to improve customer service, streamline workflows and empower employees. We’re supported by a strong network of partners who are committed to sharing knowledge and working to help drive business and success. Lumoa is one of them and helps global brands and leaders to empower everyone in the organization to make the right decisions based on voice of customer.