Expert Sessions for Smart CX Strategies.
Customer expectations are rising. Technology is shifting fast. And AI is changing the way service gets done. This webinar series takes you from understanding where you are now, through real customer stories and expert insights, to why moving forward with purpose is critical for success.
Webinar #1: Benchmarking AI Maturity
Breaking the barriers to AI at scale
AI is reshaping contact centres, but progress varies across organisations. This session breaks down four major blockers to scaling AI — complex processes, skills gaps, data issues, and compliance risks. Hear how these challenges impact CX and what sets high-maturity teams apart. Get clear steps to accelerate AI in your business.
Elevate Virtual:
Preparing for tomorrow's
contact centre.
From analyst outlooks to AI deep dives – your guide to the future of customer experience.
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AI in customer conversations: How JYSK uses insights to elevate every interaction
Learn how JYSK uses AI-driven insights to improve service quality, support agents, and elevate every customer interaction.
Webinar #2: How One Organisation Transformed Their CX with Cloud Technology
86% Faster Written Responses - A Cloud Journey
Hear the story of a leading organisation that dramatically improved CX speed and consistency by moving to the cloud. In this customer-led session, you’ll learn about their biggest challenges, how they overcame them, and what they did to ensure the technology delivered real business results. A great example of how cloud migration supports scalable, intelligent service.
