Expert Sessions for Smart CX Strategies.
In today’s fast-moving world, contact centres can’t afford to stand still. Customer expectations rise, technology evolves, and AI reshapes how service is delivered. This webinar series takes you on a journey from understanding where you are now, through real customer stories and expert insights, to why moving forward with purpose is critical for success.
Webinar #1: Benchmarking AI Maturity
Breaking the barriers to AI at scale
AI is reshaping contact centres, but progress varies across organisations. This session breaks down four major blockers to scaling AI — complex processes, skills gaps, data issues, and compliance risks. Hear how these challenges impact CX and what sets high-maturity teams apart. Get clear steps to accelerate AI in your business.
Webinar #2: How One Organisation Transformed Their CX with Cloud Technology
86% Faster Written Responses - A Cloud Journey
Hear the story of a leading organisation that dramatically improved CX speed and consistency by moving to the cloud. In this customer-led session, you’ll learn about their biggest challenges, how they overcame them, and what they did to ensure the technology delivered real business results. A great example of how cloud migration supports scalable, intelligent service.
