How JYSK uses insights to elevate every interaction

At JYSK, delivering a service that feels seamless and personal for every customer is a core priority. That is why they invested in AI-driven insights that reveal opportunities faster and at a scale manual analysis cannot reach.

With Puzzel’s Conversational Intelligence, JYSK can now understand customer needs at scale, spot trends earlier, and share insights across teams to drive continuous improvement. 

Join Lasse Sørensen from JYSK for a closer look at how AI-driven insights from every conversation help improve service quality, strengthen collaboration, and support agents across borders. 

You’ll also hear from Puzzel’s Kenny Jepsen, who’ll explore how to balance automation and the human touch in customer interactions—using AI and data-driven insights to know when to automate for efficiency and when to add empathy for impact.