CX ecosystem
The Puzzel CX ecosystem.
Our CX ecosystem
The CX ecosystem that empowers your agents and delights your customers.
AI Solutions
Use automation, insights, and real-time agent support to help you scale smarter.
Why Puzzel
A better way to run your contact centre
Packages
Our solutions give you the flexibility to choose the right combination of channels, features and tools.
Integrations
Streamline your operations
Industries we serve.
Retail
Built for today's shopping experiences
Travel & Hospitability
Deliver reliable support when and wherever your travellers are
Public Sector
Transform the citizen experience
Energy & Utilities
Build trust and build empathy in key moments
Banking
Modern banking experiences for today's consumers
Insurance
Elevate insurance for lasting policyholder relationships
💡How AI-ready is your Contact Centre?
Take the AI Maturity Curve survey
Products
Contact Centre.
Contact Centre Suite
Meet your customers where they are and resolve queries faster.
AI-Powered Experiences.
Conversational Intelligence
Smarter conversations. Powered by AI.
Live Summary
Real-time call summaries. Hassle-free admin.
Co-Pilot
Real-time AI support. Confident agents, consistent service.
Virtual Agent Suite
Suite of chat, voice and email AI agents.
Quality Management
Smarter QA. Less admin. Better conversations.
Operational Excellence.
Knowledge Management
Structured knowledge. Accurate conversations.
Case Management
All messages in one place.
Workforce Management
Elevate team performance with simplified WFM
Resources
Blog.
Blog
The latest in CX solutions, tips and tricks and best practices
Featured content
Forrester study - The Total Economic Impact™ of Puzzel
Reports & Calculators.
Reports
CX leader resources
ROI Calculators
Quantify the business impact of our solutions
Content spotlight
Report: EU data sovereignty for the contact centre.
Events and webinars.
Events and Webinars
Expert insights and sessions for customer experience leaders
Featured sessions
Puzzel Products' Summer School Sessions
About
About us.
Who we are
Why we started Puzzel and our values
Investors
Resources for current and prospective investors in Puzzel
Press releases
Latest news and announcements from Puzzel
Careers
Help shape the future of customer service
Contact
Get in touch with us
Support & Learning.
Training
Unlock your team’s potential with targeted product training that drives results
Help Centre
Access support, product documentation, and help resources.
Customers
Partners
Become a partner
Become a partner
Join a network of world-class technology, consulting, and reseller partners
Partner hub.
Partner hub
Your one-stop shop for all partner resources
Book a demo
Request quote
CX ecosystem.
All items
CX ecosystem.
The Puzzel CX ecosystem.
Our CX ecosystem
AI Solutions
Why Puzzel
Packages
Integrations
Industries we serve.
Retail
Travel & Hospitability
Public Sector
Energy & Utilities
Banking
Insurance
💡How AI-ready is your Contact Centre?
Take the AI Maturity Curve survey
Products.
All items
Products.
Contact Centre.
Contact Centre Suite
AI-Powered Experiences.
Conversational Intelligence
Live Summary
Co-Pilot
Virtual Agent Suite
Quality Management
Operational Excellence.
Knowledge Management
Case Management
Workforce Management
Resources.
All items
Resources.
Blog.
Blog
Featured content
Reports & Calculators.
Reports
ROI Calculators
Content spotlight
Events and webinars.
Events and Webinars
Featured sessions
About.
All items
About.
About us.
Who we are
Investors
Press releases
Careers
Contact
Support & Learning.
Training
Help Centre
Customers.
Partners.
All items
Partners.
Become a partner
Become a partner
Partner hub.
Partner hub
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Join other happy customers
and start improving your customer experience now.
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Puzzel vs Dixa - Contact Centre comparison

Puzzel vs Dixa: which fits your contact centre?
Side by side.

Dixa is built for ecommerce brands. Puzzel is built for European contact centres running voice, chat and email together. Compare them side by side, then see Puzzel on your own set-up.

  • One ecosystem: contact centre

  • WFM, quality and AI

  • Hosted in Europe: ISO 27001, ISO 27701, SOC 2
CX 1

SelectedG2 badges spring 2026

See Puzzel on your set-up

Three fields. We come back within one business day with a slot and a walkthrough built around your set-up.  

 

Trusted by customer experience leaders in the UK: 

 

Why teams choose Puzzel

Three differences
that matter

When you compare a contact centre platform with an ecommerce helpdesk, these are the points that change the decision. 

Speech bubble
Built for
Puzzel:
Contact centres: voice, chat, email, SMS, video and social in one workspace, with IVR, call recording and silent monitoring.

Dixa:
Ecommerce and consumer brands, in Dixa’s own words, with a helpdesk and contact centre in one tool.
Additional modules
Ecosystem
Puzzel:
Add Workforce Management, Quality Management and Conversational Intelligence as modules on the same platform.

Dixa:
Quality Assurance and insights are included. Workforce management is not listed as a product on dixa.com.
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Pricing
Puzzel:
Resolve, Impress and Power packages, with a quote tailored to your agents, channels and volumes.

Dixa:
Public per-agent plans from €89 per agent per month. AI priced per conversation.
Deep dive comparison

Puzzel vs Dixa, side by side

Puzzel Dixa Edge
Built for European contact centres across banking, insurance, public sector, energy, travel and retail Ecommerce and consumer brands Depends
Channels Voice, chat, email, SMS, video and social in one workspace Phone, email, chat, WhatsApp and social Even
Voice tools IVR, call recording, silent monitoring and Microsoft Teams integration, by package Phone with IVR, call recording and callback in every plan Even
Workforce management Puzzel Workforce Management, as an add-on to the packages Not listed as a product on dixa.com Puzzel
Quality and analytics Quality Management and Conversational Intelligence, with an interactive demo Quality Assurance and Advanced Insights Even
AI Co-Pilot, Live Summary and the Virtual Agent Suite (chat, voice, email) Mim AI agent, AI Co-Pilot and AI voice agent Even
Integrations Salesforce, Microsoft Dynamics, Microsoft Teams, Zendesk Native Shopify, Klaviyo and 35+ integrations on Growth. Your stack decides. Depends
Pricing Resolve, Impress and Power packages, tailored quote Public per-agent plans from €89 per agent per month; AI per conversation Dixa
Honest limitations

Where Dixa could be the better fit

Shopping cart
Ecommerce stack
If your team runs on Shopify and Klaviyo and wants native integrations out of the box, Dixa is built around them. Puzzel’s integrations focus on CRMs and Microsoft Teams.
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Published pricing
If you want to see per-agent prices before talking to anyone, Dixa publishes them. Puzzel quotes by package, tailored to your agents and channels.

How Puzzel prices

Three packages, tailored to your agents, channels and volumes.

Packages
Customer results

The results speak for themselves

40%
Increase in CSAT
 
25%
Reduction in contact centre costs
 
30%
Improvement in customer retention
 Forrester Total Economic Impact study 
Customer voices

In their own words

From national associations to global enterprises, European teams use Puzzel to simplify complexity and deliver faster, more human service. 

metrics (2)
Newmarket holidays
Wrap-up time
How Newmarket Holidays reduced their wrap-up time and transformed their customer experience with Puzzel.
Read the story
metrics (3)
Telmore
Saved every month
How Telmore saves 400 hours per month with AI-driven Conversational Intelligence.
Read the story
Built on Trust
“Before Puzzel, we simply couldn’t deliver a real channel of choice. Now, we can, and that’s had an immediate impact on productivity, capacity, and the overall member experience.”
Dan Allen
Deputy Director for Member Support, NRLA

Questions we hear

Tell us what you run on Dixa today and we’ll answer the rest on your own set-up. 

 

Is Puzzel an alternative to Dixa?

Both are cloud platforms for customer conversations. Puzzel is built for contact centres that run voice, chat and email together and need quality management, workforce management and AI in the same ecosystem.

How does pricing compare?

Dixa publishes per-agent plans on its website. Puzzel quotes by package (Resolve, Impress, Power) based on your agents, channels and volumes. Book a call and we’ll put the numbers side by side.

Where is our data stored?

Your customer data is hosted in the EU and UK — and it does not route through US infrastructure. Because Puzzel is European-incorporated, your data is governed by EU law, not US extraterritorial reach.  

Puzzel runs on European cloud and is GDPR compliant.

product-wheel-1
Elevate your interactions

See Puzzel on your own channels and volumes.

Yes, I’d like to see how a cloud contact centre fits my team. 

Book a demo