This time last year the social housing sector was buzzing after a spending review which outlined £39bn for affordable housing delivery, alongside sector asks including a 10-year rent settlement, access to building safety funding and rent convergence.

There was a strong feeling that the government was finally providing the sector with the financial backing and policy stability it needed to get on and deliver affordable housing at scale.

12 months on, what does the new reality look like, and what does it mean for customer contact?

Join around 15 housing contact centre leaders for a confidential, informal discussion about what’s changing across the sector, what’s happening on the frontline, and what comes next.

We’ll explore:

• What the changing housing landscape means for contact centre and customer service leaders

   

• How teams are responding to increasing tenant expectations, complexity and complaints

   

• How Conversational Intelligence (CI) can identify patterns and emerging issues before they become bigger problems

   

• Where technology can help teams improve efficiency without compromising the tenant experience

   

• What the housing contact centre of the future could look like

A conversation with your peers

This is a small, invite-only and confidential event, giving you the opportunity to network with other housing leaders, share experiences and compare approaches to the challenges you're facing.