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Elevate Virtual 2026

Where the next season of CX begins.

This Spring, we took Elevate on the road and were joined by 500+ CX professionals across 5 cities. This Autumn, we're going virtual. Join us in November to take stock, drop what isn't working, double down on what is, and go into 2027 with a sharper CX strategy.

CX season starts in
5 November 2026 | 10:00 CET
Online
CX season starts in

Key themes for 2026.

At Elevate ‘26, every talk, panel, and workshop presents a unique opportunity to gain valuable insights that will fuel your growth for years to come. Join CX experts and industry peers as we cover:
  
Top CX trends | Using AI and automation | Empowering agents | What's next for the contact centre industry 

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Empowering agents

AI is transforming customer service, and at Elevate '25, you'll learn how to harness its potential. From AI-powered agents to generative AI, discover how it can empower your agents. Some text about agent happiness.

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What's next for the industry

The contact centre landscape is evolving rapidly, and businesses that fail to adapt risk falling behind.  Together, we’ll uncover what’s next. Hear from CX experts and industry peers as we explore new technologies and their transformative impact on customer experience.

What to expect

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Customer stories across sectors
Past editions have brought practitioners from retail, utilities, financial services, housing, travel, and technology to share what's working on the front line. Speakers from organisations including JYSK, Fjordkraft, Lifeplus, L&Q, and Telmore have taken to the stage.
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Product & innovation sessions
Get a first look at where we're taking the Puzzel platform. From AI that learns with every interaction to a contact centre that connects every channel, conversation, and insight in one place – see what's coming and how it fits into your 2027 roadmap.
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Independent insight & research
Previous Elevate events have featured analysts from the likes of Forrester and Frost & Sullivan, sharing the latest research on where CX is heading, and what separates leaders from the rest. Expect the same calbibre of independent perspective in November.

Register now and get first access.

Early registrants receive speaker announcements and agenda updates before anyone else.
The full programme drops late Summer – you'll be first to know.

 

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