We’re inviting a select group of contact centre and customer experience leaders to join us for an intimate, invitation-only dinner at Roe in Canary Wharf, hosted by Puzzel and TechGrants.

Taking place on the evening of Wednesday 18 November, after the first day of Call & Contact Centre Expo, this private gathering gives you a relaxed setting to talk openly about the year ahead. We’ll travel over together from the expo drinks, so you can step away from the show floor and settle straight into the conversation.

As 2027 plans take shape, many leaders are weighing the same questions: where to focus, how to make the most of AI, and how to deliver better service with less complexity. This is a chance to hear how your peers are approaching those decisions, and to test your own thinking with people who face the same pressures.

This is a conversation among peers, with no presentations and no sales pitch. Just good food, honest perspectives and ideas worth taking back to your team.

Places are limited and attendance is by invitation only.