Webinar series
Planning for 2026: Key Trends Shaping CX.
What’s next for customer experience? In our exclusive webinar series, we’ll uncover the CX trends, tools, and strategies shaping 2026—and show you how to stay ahead.
Planning for 2026: Key Trends Shaping CX.
What’s next for customer experience? In our exclusive webinar series, we’ll uncover the CX trends, tools, and strategies shaping 2026—and show you how to stay ahead.
Webinar #1: The key trends shaping 2026
The big picture: Six trends redefining contact centres
February 5 2026
Many contact centres are juggling too many systems, creating hidden costs, inconsistent data, and barriers to AI. With 94% of CX leaders saying tech stack consolidation is essential, this webinar explores why simplification is rising to the top of the agenda, what the evidence shows, and how to avoid common pitfalls. You’ll leave with a clearer view of whether consolidation is right for you—and how to approach it effectively.
Webinar #2: Tech stack consolidation
Is your contact centre stack overdue for a spring clean?
March 5 2026
With 94% of CX leaders saying tech stack consolidation is essential, this webinar explores why simplification is rising to the top of the agenda, what the evidence shows, and how to avoid common pitfalls. You’ll leave with a clearer view of whether consolidation is right for you—and how to approach it effectively.
Webinar #3: Contact centre AI reality check
How to build AI service journeys that customers trust
April 9 2026
AI can improve customer service—but only when it truly makes things easier. This webinar explores where AI self-service works, where it breaks down, and how CX teams can balance automation with trust. You’ll get a practical framework to choose the right use cases, design smooth handoffs, and measure real impact on the customer experience.
Webinar #4: Contact centre AI reality check
How to make agents more effective with AI (not busier)
May 9 2026
Agents face rising pressure as customer expectations grow and contact centre work becomes more complex, and our State of Contact Centres 2026 shows workload is their top challenge. This session explores what is realistically working with AI in 2026 and how to embed it into workflows to reduce effort, improve quality and support better decisions.
The State of Contact Centres 2026
The trends shaping CX are here.
Backed by insights from over 1,500 CX leaders, this year’s report explores the challenges, trends, and opportunities shaping CX in 2026 and beyond - and how leaders like you are preparing for what’s next.
