Webinar series
Planning for 2026: Key Trends Shaping CX.
What’s next for customer experience? In our exclusive webinar series, we’ll uncover the CX trends, tools, and strategies shaping 2026—and show you how to stay ahead.
Planning for 2026: Key Trends Shaping CX.
What’s next for customer experience? In our exclusive webinar series, we’ll uncover the CX trends, tools, and strategies shaping 2026—and show you how to stay ahead.
Webinar #1: The key trends shaping 2026
The big picture: Six trends redefining contact centres
February 5 2026
Many contact centres are juggling too many systems, creating hidden costs, inconsistent data, and barriers to AI. With 94% of CX leaders saying tech stack consolidation is essential, this webinar explores why simplification is rising to the top of the agenda, what the evidence shows, and how to avoid common pitfalls. You’ll leave with a clearer view of whether consolidation is right for you—and how to approach it effectively.
Webinar #2: Tech stack consolidation
Is your contact centre stack overdue for a spring clean?
March 5 2026
Many contact centres are juggling too many systems, creating hidden costs, inconsistent data, and barriers to AI. With 94% of CX leaders saying tech stack consolidation is essential, this webinar explores why simplification is rising to the top of the agenda, what the evidence shows, and how to avoid common pitfalls. You’ll leave with a clearer view of whether consolidation is right for you—and how to approach it effectively.
Webinar #3: AI in the Contact Centre
More information will come soon!
Webinar #4: AI in the Contact Centre
More information will come soon!
The State of Contact Centres 2026
The trends shaping CX are here.
Backed by insights from over 1,500 CX leaders, this year’s report explores the challenges, trends, and opportunities shaping CX in 2026 and beyond - and how leaders like you are preparing for what’s next.
