The Augmented Contact Centre.

Transforming Customer Experiences through Innovation

In this eBook, we will provide thoughtful tips for contact centre managers to support their agents and empower them to deliver elevated customer experiences. We will also focus on the positive impact of emerging technology such as cloud, AI and chatbots on the contact centre and how this will enable an improved and modern customer experience.  

At the heart of the augmented contact centre are the people engaging with customers. So, we will delve deeper into the human experiences for agents working in a contact centre and highlight what they find stressful and how companies can ensure that a career in the contact centre is empowering, engaging and effective. 

 

The best solution for our customer service out there!

"Our resolution time decreased from five days to three. It wouldn’t have been possible if we didn’t have Puzzel’s omni-channel solution available in our software”.

lifeplus - Pam Bowell
Pam Bowell
Director Customer Care – Transformation
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