Social Housing: Delivering elevated Tenant Experience in a cost-of-living crisis .

The UK has recently faced a number of challenges with significant implications for its citizens. Rising inflation, energy price increases, stagnating wages and economic uncertainty have hit the most vulnerable members of society the hardest, including many social housing residents.

Housing associations play a crucial role in providing a safe and secure environment for the people living in the 4.1 million social housing provided homes across the UK. Yet, these associations face their own unique set of challenges, including surging demand, stricter property efficiency standards, evolving regulations, and escalating expenses.

In this challenging landscape, housing associations need to review internal operations to create efficiencies and ensure regulatory compliance, ultimately leading to enhanced tenant experiences.

This is where the power of technology comes into play.

By embracing innovative CX solutions, housing providers can significantly increase efficiency and enhance human interactions. But technology alone isn’t the solution. It needs to be balanced with a human touch. For providers, this means understanding the unique needs of tenants, delivering personalised experiences, and providing proactive and timely assistance. It means streamlining processes, making information easily available, and addressing the way housing associations respond to issues inside and outside the home.

In this eBook, you’ll read about the challenges facing the housing sector, including the impact of the cost-of-living crisis, and how it’s affecting both tenants and housing associations. And, you’ll discover how modern technology solutions can help housing associations optimise internal processes and provide proactive support for tenants when they need it most.