A practical guide to contact centre agent happiness.

Strategies to reduce attrition, boost agent engagement, and build a stronger contact centre.

Contact centre agents are at the heart of customer experience. Their satisfaction directly impacts customer retention, brand loyalty, and operational efficiency. Yet with global attrition rates between 30–45% annually, agent turnover remains a major challenge for contact centres around the world.

This eBook provides contact centre leaders with practical strategies to prioritise agent happiness, improve productivity, reduce burnout, and create better outcomes for customers and businesses alike.
From career development to flexible scheduling and smarter technology tools, learn how a people-first approach can transform agent experiences and drive long-term success.

What you’ll learn:
✔️ Why agent happiness is critical for customer experience and operational success
✔️ The real cost of high contact centre attrition, and how to address it
✔️ Actionable strategies for boosting agent engagement and satisfaction
✔️ How AI and modern tools can reduce stress and improve performance
✔️ Why focusing on well-being creates better outcomes for agents, customers, and your business

Ready to build a happier, more resilient contact centre?
Download the eBook and start creating an environment where agents—and your CX—can thrive.