Most contact centres lose time to the same repetitive questions, day after day, hour after hour. It adds up: agents stretched thin, slower responses during busy periods, and customers left waiting for answers that don't need a human at all.

Join us for an introduction to Puzzel Virtual Agents: AI-powered automation already delivering 98% issue identification accuracy, 75% of queries solved automatically, and a 95% decrease in waiting time.

We'll cover:

• How Virtual Agents handle repetitive queries so agents can focus on what matters

• How automation supports demand spikes and after-hours coverage without extra headcount

• A live look at Puzzel Virtual Agents in action

• How it keeps responses consistent and compliant at scale

Whether you're dealing with seasonal peaks, round-the-clock demand, or just too many repeat questions, this session will show you what's possible when automation does the heavy lifting.