Every conversation your agents handle is a moment where the right support either exists – or it doesn't. The right answer. The automatic summary. The new hire who sounds like an experienced one. The capability exists. Yet, most contact centres just deliver it a little too late.

Join us for an introduction to Co-Pilot and Live Summary – the real-time AI already changing how agents work across Europe. And 65% of CX leaders say agent assist tools are now essential to reducing burnout.

We'll cover:

• how Co-Pilot surfaces the right response, policy, and next step while the conversation is still happening
• how Live Summary turns every call into structured, accurate notes. Automatically, without agents lifting a finger
• a product walkthrough of Co-Pilot and Live Summary in action
• what to look for when evaluating real-time AI for your contact centre

Whether you're focused on faster resolution, reducing post-call admin, or giving your agents the confidence to handle anything, this session will give you a concrete view of what's possible. And what your agents could be doing differently from day one.