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Puzzel Partner Summit 2027 

Oslo Event Hub, Norway
January 19-20, 2027

Join us in Oslo, home to Puzzel’s HQ, for two immersive days as we kick off 2027, unveil what’s next for our partners, and forge the future of customer experience through technology, innovation and collaboration.

 

Starting in
19-20 January 2027
Oslo
Starting in
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Forging the future, together

Norway’s landscapes have been shaped by powerful forces, carved over time through resilience, change and constant movement. They’re a fitting inspiration for how we see the future of customer experience.

Today, we’re forging a new future, driven by technology, innovation and, most importantly, partnership.

The future won’t be shaped by technology alone. It will be shaped by what we can achieve together, combining our expertise, ideas and ambitions to create new possibilities.

At the summit, we’ll unveil what’s next for Puzzel and our partners, from our 2027 Partner First strategy and new Partner Portal and programme to the technology and innovations shaping the future of customer experience.

Together, we’re not just responding to the future. We’re forging it.

Forging the future, together

 

Norway has long been shaped by powerful natural forces. Over time, those forces have carved deep fjords, transformed landscapes, and created something truly enduring.

Today, we’re experiencing a new kind of transformation: one driven by technology, innovation, and the power of human connection. As technology evolves at unprecedented speed, the future of customer experience will be shaped not by technology alone, but by what we can achieve when we bring our ideas, expertise, and ambitions together.

Like the landscapes that inspired this summit, the strongest ideas are forged over time through collaboration, resilience, and shared ambition. By combining the power of technology with the strength of our partnerships, we can create customer experiences that are smarter, more seamless, and more human.

Exclusive Access. Meaningful Connections. Real Growth.

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Exclusive First-Look Roadmaps
Get early, direct access to Puzzel’s product innovations, feature launches, and AI roadmap before the wider market.
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Commercial Growth & Packages
Discover revamped pricing models, new packaging, and co-selling plays designed to expand deal sizes and accelerate sales cycles.
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New Partner Programme & Portal
Be the first to navigate our new Partner Portal and tiering benefits, purpose-built to make onboarding, quoting, and enablement frictionless.
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High-Trust Peer Network
Exchange playbooks and collaborate with the Puzzel Partner community from across Europe.
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Direct Access to Puzzel Leadership
Spend focused face-to-face time with 20 Puzzel executives, product leaders, and channel teams to align directly on joint pipeline and support.
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Puzzel Partner Awards
Recognising the partners who are going above and beyond, driving growth, creating exceptional customer experiences and helping shape the future of CX together.

Key themes for 2026.

At Elevate ‘26, every talk, panel, and workshop presents a unique opportunity to gain valuable insights that will fuel your growth for years to come. Join CX experts and industry peers as we cover:
  
Top CX trends | Using AI and automation | Empowering agents | What's next for the contact centre industry 

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Trend #3

Empowering agents

AI is transforming customer service, and at Elevate '25, you'll learn how to harness its potential. From AI-powered agents to generative AI, discover how it can empower your agents. Some text about agent happiness.

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What's next for the industry

The contact centre landscape is evolving rapidly, and businesses that fail to adapt risk falling behind.  Together, we’ll uncover what’s next. Hear from CX experts and industry peers as we explore new technologies and their transformative impact on customer experience.

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Meet the speakers

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Frederic Laziou
CEO at Puzzel
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Tjeerd Veninga
Revenue Enablement Director at Puzzel
adele Willocks
Adele Willcocks
Partner Enablement Manager at Puzzel
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Roland Green
CRO at Puzzel
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Mia Bylander
Proposal Management Director, at Puzzel
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Erwin van de Beek
Partner Team Lead at Puzzel

And more!

Where to stay: Recommended hotels

We’ve selected three centrally located hotels to suit different preferences and budgets. All offer convenient access to the summit venue, Oslo Central Station and the best of central Oslo. Accommodation is not included with summit attendance. Guests are responsible for arranging and paying for their own accommodation.

The Four Summit Pillars

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GROW
Turn Strategy into Opportunity
Unpack the 2027 North Star, uncover high-margin revenue streams, and build pipeline through our Partner First ecosystem.
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ENABLE
Equip Your Team to Win
Hands-on sessions covering the new Partner Portal, go-to-market toolkits, technical enablement, and pricing structures.
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CONNECT
Enough with “You’re on Mute”
We’ve all had plenty of virtual meetings. Now it’s time to meet properly. Two days of face-to-face conversations, shared ideas and stronger connections.
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ALIGN
Walk Away with a Shared Vision
Total clarity on Puzzel's ICP, market strategy, and mutual commitments for the year ahead.

FAQs

Is it free to attend?

Yes. The Partner Summit is complimentary for invited Puzzel partners. Attendees are responsible for arranging their own travel and accommodation.

Who is the Partner Summit for?

The summit is designed for Puzzel partners, bringing together partner leaders, commercial teams, technical experts and Puzzel leadership for two days of strategy, enablement and connection.

What can I expect from the summit?

Expect two days of product and roadmap announcements, commercial insights, hands-on enablement, partner discussions, networking and direct access to Puzzel leadership — all designed to help you plan for a successful 2027.

How do I get to Oslo?

Oslo Airport (OSL) is well connected to the city centre via the Flytoget Airport Express, with a journey of around 20 minutes. The recommended hotels and summit venue are centrally located, making it easy to get around Oslo by public transport, taxi or on foot.

What should I wear?

We recommend smart casual for the summit. Oslo in January is cold, so bring warm layers and comfortable shoes. For the evening reception and dinner, smart casual or evening attire is perfect. But most importantly, whatever you feel most comfortable in.

When will the agenda be announced?

We’ll be sharing the full agenda and session details in the coming weeks. Keep an eye on this page for updates as we get closer to the summit.

What time will the event start and finish?

The Partner Summit will begin at 12:00 PM on 19 January and finish at 4:30 PM on 20 January 2027. Both times are Norway local time (CET).

Ready to join us in Oslo?

Let’s forge what’s next, together.

Last updated 6 October 2026

Join us in Oslo for two days of collaboration, inspiration and shared ambition as we shape the future of partnership and customer experience.

19–20 January 2027 · Oslo, Norway

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