Agents today have a lot to manage. They are expected to listen, type, summarise, and resolve complex enquiries all at once — a juggling act that can slow service, impact quality, and lead to burnout. 

To change this, we're excited to introduce two powerful new features designed to make agents’ work easier and more effective: Co-Pilot and Live Summary. 

• Co-Pilot delivers relevant context, key details, and helpful tips during calls – so agents can respond faster and with more confidence.
• Live Summary automatically creates accurate recaps during or after calls – cutting down on manual note-taking and freeing agents to focus on customers.

Together, they provide real-time guidance and effortless summarisation, helping teams work smarter, reduce admin, and deliver the personal, high-quality service customers expect. 

In this session, you’ll see both features in action and hear from Help Insurance on how Live Summary is helping them save time and improve service quality.