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Elevate Virtual 2026

Where the next season of CX begins

This spring, we took Elevate on the road and were joined by 500+ CX professionals across 5 cities. This autumn, we're going virtual. Join us in November to take stock, drop what isn't working, double down on what is, and go into 2027 with a CX strategy that's ready for what's next.

Key themes for 2026.

At Elevate ‘26, every talk, panel, and workshop presents a unique opportunity to gain valuable insights that will fuel your growth for years to come. Join CX experts and industry peers as we cover:
  
Top CX trends | Using AI and automation | Empowering agents | What's next for the contact centre industry 

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Empowering agents

AI is transforming customer service, and at Elevate '25, you'll learn how to harness its potential. From AI-powered agents to generative AI, discover how it can empower your agents. Some text about agent happiness.

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What's next for the industry

The contact centre landscape is evolving rapidly, and businesses that fail to adapt risk falling behind.  Together, we’ll uncover what’s next. Hear from CX experts and industry peers as we explore new technologies and their transformative impact on customer experience.

Skærmbillede 2026-11-09 kl. 10.44.52

Opening Keynote: From 5% to 80%: Breaking the CX Automation Stall

- Frederic Laziou, CEO at Puzzel

Skærmbillede 2026-11-09 kl. 10.46.04

Product Keynote: Introducing Max: Puzzel's new AI agent that resolves customer requests

- Pradeep Sankaran, CPO at Puzzel

Skærmbillede 2026-11-09 kl. 10.51.39

Customer Story: From first steps to full ecosystem: Pensam's AI journey

- Anders Cruse, Head of Department at Pensam

Skærmbillede 2026-11-09 kl. 10.52.50

Panel discussion on what's shaping CX in 2027

- Kristi Dramdal (Customer Care Manager at Bolia.com), Robert Aaslie (Product Manager at NetNordic), Xander Freeman (Digital Content Director at Call Centre Helper), and Steven Balding (AI Engineering Manager at Puzzel)

What to expect

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Customer Story: Pensam
This edition brings a customer story from Pensam, a leading name in financial services in Denmark. Already building towards a near-full AI ecosystem, Pensam is moving fast — hear what that looks like in practice, and how it all comes together.
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Product & innovation sessions
Get a first look at where we’re taking the Puzzel platform. Meet Max, our new AI agent built to resolve routine customer requests rather than just respond to them. It draws on what your business knows and the systems you already run, and passes to your team with full context whenever a person is needed. Join the pilot conversation and see how it could shape your 2027 roadmap.
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Independent insight & research
Previous Elevate events have featured analysts from the likes of Forrester and Frost & Sullivan, sharing the latest research on where CX is heading, and what separates leaders from the rest. Expect the same calbibre of independent perspective in November.

Meet the speakers

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Anders Cruse
Head of Department at Pensam
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Kristi Dramdal
Customer Care Manager at Bolia
Xander
Xander Freeman
Digital Content Director at Call Centre Helper
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Robert Aaslie
Product Manager at NetNordic
Frederic
Frederic Laziou
CEO at Puzzel
Pradeep
Pradeep Sankaran
CPO at Puzzel
Tjeerd
Tjeerd Veninga
Revenue Enablement Director at Puzzel
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Steven Balding
AI Engineering Manager at Puzzel