From Data to Delight: Harnessing AI to Redefine Customer Experience
Explore the real impact of AI on customer and agent experience.
Conversational Intelligence, AI-powered Analytics
See Conversational Intelligence — what it is, how it works, and what it means for your team.
Telmores journey with CI
Hear how a leading company is using AI-powered insights to drive measurable results.
How Puzzel is Shaping Next Generation CX
Discover how AI is being used to reduce manual tasks, support agents, and deliver smarter service.
Be the first to see Puzzel’s latest AI innovation
At Elevate ‘25, you’ll get an exclusive first look at Conversational Intelligence — Puzzel’s newest AI-powered solution. Designed to unlock insight from customer interactions, it gives teams the insights they need to make smarter decisions, reduce manual effort, and support agents to deliver better customer service.
Turn insights into action
AI is no longer just a buzzword, but a powerful tool that can drive real results. Unlocking its full potential is about knowing how to turn AI insights into real impact. At Elevate ‘25, we’ll go beyond theory to explore how organisations are using AI to solve real challenges — from reducing agent workload to improving response times and delivering more personalised support at scale.
Elevate 25: From insights to impact: Shaping the future of CX with AI
Elevate '25 has gone virtual. Explore the key opportunities in the CX space and share actionable strategies to help you stay ahead. This is your chance to learn from experts, hear real-life success stories, and elevate your customer experience strategy — all from the comfort of your own desk.
- Get practical insights from Puzzel’s experts and CX leaders
- Explore the real impact of AI on customer and agent experience
- Be the first to see the new Conversational Intelligence solution in action
Agenda
9:30 - 9:50 | From Data to Delight: Harnessing AI to Redefine Customer Experience | Gabi Warren, CMO, Puzzel
9:50 - 10:20 | Future-Ready Solutions: How Puzzel is Shaping Next Generation CX | Raïsa van Older, Director Product Marketing, Puzzel; Sundeep Boughan, Director of Sales Engineering, Puzzel
10:20 – 11:05 | Product Launch: Conversational Intelligence, AI-powered Analytics | Jesper Jønsson, Director of AI Products, Puzzel
11:05 - 11:30 | Customer Story: Telmore's journey with Conversational Intelligence | Rasmus Brummer, Sales and Customer Service Director, Telmore
11:30 | Wrap-up & event close
Professional from start to finish! It was stimulating to hear other leaders share similar concerns, and the topics were well thought out
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