Where are we
heading with AI?
Join Puzzel’s Chief Customer Officer, Mel Lawn, as she explores how AI is reshaping customer experience today — and what’s coming next. Backed by exclusive new research, Mel will share how leading organisations are combining AI and human insight to deliver faster, smarter and more empathetic service. Discover where CX is heading in 2026, and how to prepare your teams for what’s ahead.
Transforming Landlord Support: How NRLA and Puzzel Are Shaping the Future of Member Services
Hear how the National Residential Landlords Association (NRLA) is using Puzzel technology to transform its member support operations. Dan Allen shares the organisation’s journey toward more responsive, data-driven and human-centred service. This session shows how AI and automation can empower teams, elevate member satisfaction and redefine what great service looks like in the housing sector.
Preparing for What’s Next: Puzzel’s Vision for the Contact Centre of Tomorrow
Puzzel’s Head of Product, Matt Hughes, lifts the lid on what’s next for the Puzzel platform. Discover how our innovation roadmap is designed to help contact centres harness AI, drive insight-to-action loops and create seamless customer journeys. From predictive orchestration to human-AI collaboration, Matt shares how Puzzel is building the contact centre of tomorrow — today.
