Unlocking seamless
customer experiences with JYSK

Tanja Ammentorp, Customer Service Director at JYSK

Are you curious to discover how JYSK, Denmark’s largest retailer, achieves a world-class customer experience spanning 3,500 stores, 21 customer service centres, 28 web shops, and a presence in 51 countries?

Join us as Tanja Ammentorp sheds light on JYSK’s commitment to fostering collaboration between Retail, B2B, and Customer Service to enhance the customer’s journey. Gain insights into their current focus areas for their new customer service strategy, including customer feedback, self-service solutions, and the future of AI. 


  • Elevating customer experiences
  • Harnessing valuable customer feedback
  • JYSK’s customer service Strategy revealed

About the speaker