Charting the path forward:
Redefining CX in the era of AI

Thomas Rødseth, CTO at Puzzel

In today’s dynamic business environment, AI-driven transformation is reshaping customer experience norms. Join us for this session to stay ahead of the curve!

In our closing keynote, Puzzel’s CTO, Thomas Rødseth will share his key takeaways from Elevate ’23. Navigating the uncharted waters of AI in customer service, Thomas will emphasise the crucial role of empathy and emotional intelligence. He will also unveil Puzzel’s forthcoming customer engagement roadmap, illuminating the strategic direction that lies ahead.

Don’t miss this opportunity to unravel the enigma of AI-augmented customer experiences and discover how Puzzel leads the way in embracing AI while preserving human connections. Prepare to be inspired, informed, and empowered to shape the future of CX in the age of AI.


  • Key Elevate ’23 takeaways
  • Connecting the dots: the state of CX
  • Future CX predictions and recommendations
  • Upcoming Puzzel roadmap 

About the speaker


Thomas Rødseth

Chief Technical Officer at Puzzel

Thomas Rødseth is Puzzel’s Chief Technology Officer, responsible for delivering the new opportunities of the cloud-based contact centres to customers throughout Europe. With more than 25 years’ experience in the telecoms industry, he brings a wealth of knowledge to his role spanning network engineering, business development, product strategy and marketing.