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Elevate 2027:
The season turns for smarter CX. 

Spring is a natural moment to reset, refresh priorities, and look ahead - Elevate is coming to five cities across Europe, bringing CX leaders together to explore what smarter CX looks like next.

Elevate 2027 takes everything you love about interactions and turns into a season worth showing up for - real customer stories, live product thinking, and honest conversations with something to act on.

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Key themes for 2026.

At Elevate ‘26, every talk, panel, and workshop presents a unique opportunity to gain valuable insights that will fuel your growth for years to come. Join CX experts and industry peers as we cover:
  
Top CX trends | Using AI and automation | Empowering agents | What's next for the contact centre industry 

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Empowering agents

AI is transforming customer service, and at Elevate '25, you'll learn how to harness its potential. From AI-powered agents to generative AI, discover how it can empower your agents. Some text about agent happiness.

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What's next for the industry

The contact centre landscape is evolving rapidly, and businesses that fail to adapt risk falling behind.  Together, we’ll uncover what’s next. Hear from CX experts and industry peers as we explore new technologies and their transformative impact on customer experience.

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