3 April 2025
London, United Kingdom
Elevate '25: From insights to impact: Shaping the future of CX with AI
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The future of customer interactions

Highlights

 

At Elevate ‘25, we’ll explore the key trends and challenges shaping the future of customer experience, based on insights from CX leaders like you. Join us as we dive into actionable AI-powered strategies and discover how you can turn those insights into real, measurable impact.

12+
Speakers
Hear from customers, industry experts and  AI advocates
65%
Senior CX leaders

Based on past attendance at our Elevate events

12+
Tracks
Learn AI strategies and how you can turn those insights into real, measurable impact.
2k
Participants
More than 2,000 participants attended last year's events
SE Elevate - Mock-1h
Framtidens kundinteraktioner

Viktiga lärdomar

15+
Experts
Customers, Industry experts, CX leaders, AI advocates
65%
Senior CX leaders
Based on past turnout at our Elevate events
12+
Exploratory tracks & strategies
Everything from how AI is reshaping the contact centre to actionable strategies

Speakers.

Gabi-25

Gabi Warren

CMO at Puzzel

Matt Hughes

Matt Hughes

CMO at Puzzel

Tobias

Tobias Winther Troselsen

AI Expert at Capturi

Gabi-25

Fredrik Hyensjö

 at Telenor

Gabi-25

Tobias

 at Telenor

Shape the future of CX at Elevate '25

Customer expectations are changing, and AI is at the heart of it all. Join us in London for Elevate ‘25, where we’ll dive into the biggest CX trends, explore real-world AI strategies, and share insights to help you stay ahead. Connect with industry experts, network with peers, and walk away with practical takeaways to elevate your customer experience.

Elevate 25: From insights to impact: Shaping the future of CX with AI

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3 April 2025
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10:00 - 15:00 BST
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Aures, London

Elevate '25 is coming to London, and you're invited! Join us on 3 April as we explore the key opportunities in the CX space and share actionable strategies to help you stay ahead. This is your chance to connect, learn, and elevate your customer experience strategy with the latest AI-driven insights. 


At Elevate '25 you'll have the chance to:

  • Get actionable insights from Puzzel's experts and industry leaders.

  • Learn how AI drives transformation from real-life success stories shared by our customers.

  • Network with peers and other leaders in the CX industry

*Spots are limited, so don't miss the chance to be part of this exciting event. And of course, don't forget to invite colleagues who you think would benefit from this unique opportunity to elevate their CX strategy.

What's on the agenda?

10:00 - 10:30 | Registration & Networking

10:30 - 10:45 | Intro & Welcome

10:45 - 11:05 | From Data to Delight: Harnessing AI to Redefine Customer Experience | Frederic Laziou, CEO, Puzzel

11:05 - 11:35 | Future-Ready Solutions: How Puzzel is Shaping Next Generation CX | Matt Hughes, Head of Product, Puzzel

11:35 - 12:00 | Product Showcase: AI powered Analytics | Tobias Winther Troelsen, Chief Analytics Officer, Capturi 

12:00 - 12:30 | Lunch

12:30 - 13:00 | Puzzel & NRLA Partnership One Year On: Success, Insights, and What’s Next | Alastair Gilchrist, NRLA

13:00 - 13:30 | Panel Discussion: Perspectives on the Road Ahead for AI and CX

13:30 - 14:00 | Customer Story: Radisson's Transformation Journey | Afra Koers-Hartkamp, Radisson Hotel Group

14:00 - 14:05 | Wrap-up

14:05 - 15:00 | Activity

Here's what previous participants have to say

Professional from start to finish! It was stimulating to hear other leaders share similar concerns, and the topics were well thought out
Testimonial - 1 (1)
Elevate '24 attendee
CX Director
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