23 September 2026
Restaurant, London · 15:00-17:00 · Free · Invite only
CX Unfiltered Roundtable
No presentations. No product pitch. Just an honest conversation between senior CX leaders about what's really happening with AI — and what isn't.
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Better conversations,
with your peers

CX Unfiltered is an invite-only roundtable for senior CX leaders — a few hours in a smaller room to share what's actually working, what isn't, and what you're still trying to figure out. No big audience. No microphone. Just the people doing the work.

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The conversation is the point
Puzzel and our partner set the frame and facilitate. The value comes from the people in the room — not from us. No slides, no demos, no hidden product agenda.
Brand value
Small, curated, invite only
12–15 senior CX leaders. The mix is intentional — different industries, different stages of the journey, all dealing with similar challenges from different angles.
Smile
A meetup worth showing up for
We're at [VENUE] — a quiet pub-meets-private-room in [AREA]. Doors at 15:00, conversation to 17:00. Out before the Tube gets brutal.
Shield
The theme: AI in customer service
Where is it actually working? Where is the gap between strategy and reality? What's nobody saying out loud yet? That's what we'll talk about.
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What changed people's minds about AI.

We've read the reports. What's harder to find is an honest peer dialogue — the kind where someone you respect tells you what actually went wrong, what changed their mind, and what they'd do differently.

That's CX Unfiltered. A small, invitation-only roundtable built around the real conversations contact centre leaders are having behind closed doors.

Come prepared

The best conversations happen when
people bring a real dilemma

You don't need a polished answer. You need a perspective. Here are three questions to sit with before you arrive.

01
"Where is your organisation actually at with AI — not the roadmap, the reality?"
02
"What has surprised you — positively or negatively — in the past 12 months?"
03
"What are you still not sure how to solve?"

Your hosts.

Facilitated by people who work in this space every day

What's on at Elevate in London

12:00 - 13:00
Registration & Networking Lunch
Frederic Laziou, CEO, Puzzel
Get to know your customers better with automated, easy-to-use insights after every call. Use AI to pinpoint the causes of long calls, repeat contacts, and customer churn, so you can take action faster, optimise interactions, and improve outcomes. And with these insights at hand, your agents can continuously improve service quality and build stronger customer relationships with every conversation.
13:00 - 13:20
Keynote From Reset to Renaissance: The Next Era
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Tjeerd Veninga
Revenue Enablement Director
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Partner
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Sign up for the unfiltered conversation

Shape the future of CX at Elevate '26

Customer expectations are changing, and AI is at the heart of it all. Join us in London for Elevate ‘25, where we’ll dive into the biggest CX trends, explore real-world AI strategies, and share insights to help you stay ahead. Connect with industry experts, network with peers, and walk away with practical takeaways to elevate your customer experience.

Here's what previous participants have to say

Professional from start to finish! It was stimulating to hear other leaders share similar concerns, and the topics were well thought out
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Elevate '24 attendee
CX Director
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