CX Unfiltered | London | An honest conversation about AI

24 September 2026

Invite only · Kerridge's Bar & Grill, London

CX Unfiltered: London

An exclusive roundtable for CX leaders who want an honest conversation about data sovereignty and what it really takes to protect customer trust in the age of AI.

Reserve your seat!

CX unfiltered roundtable starts in

What makes this different

A conversation at leadership level. For those who own the risk.

Most industry events on AI and data governance hand you a framework and send you home. This is something different.

We're bringing together a small number of CX leaders for an open, peer-to-peer discussion on one of the most pressing questions right now: how do we transform customer experience with AI, while remaining confident of protecting customer data and meeting regulatory requirements?

This peer-to-peer discussion will be led by Puzzel, alongside a co-host still to be confirmed, and held in an intimate setting designed for candid discussion between people facing the same pressures.

The location: Kerridge's Bar & Grill, London

From 12:30 in The Private Dining Room brought to you by the team of Michellin-Starred chef Tom Kerridge, we'll be serving classic British cuisine, reimagined with seasonal flavours and the finest locally sourced ingredients. We'll finish around 14:30.

Hosted by Puzzel & Britannic

Puzzel CRO, Roland Green and Britannic CEO, Jonathan Sharp will lead this peer-to-peer discussion. With experience across thousands of customer organisations in the UK and Europe, Roland and Jonathan bring practical perspective to the table.

CX leaders from regulated industries across the UK

Each seat is reserved for a senior decision-maker from a leading organisation. Participants are personally invited and carefully selected so that everyone in the room has something unique to bring to the table.

What changed people's minds about AI.

We've read the reports. What's harder to find is an honest peer dialogue — the kind where someone you respect tells you what actually went wrong, what changed their mind, and what they'd do differently.

That's CX Unfiltered. A small, invitation-only roundtable built around the real conversations contact centre leaders are having behind closed doors.

Do you know the right questions to ask when choosing your next AI or data partner?

Could you map exactly how AI is being used across your customer operations today – if it is at all?

Is your organisation built for quick AI wins, or for long-term control – and do you know which one you're actually choosing?

12:00 - 13:00
Registration & Networking Lunch

Frederic Laziou, CEO, Puzzel
Get to know your customers better with automated, easy-to-use insights after every call. Use AI to pinpoint the causes of long calls, repeat contacts, and customer churn, so you can take action faster, optimise interactions, and improve outcomes. And with these insights at hand, your agents can continuously improve service quality and build stronger customer relationships with every conversation.

13:00 - 13:20

Keynote From Reset to Renaissance: The Next Era