AI-native, built for UK CX teams

Cloud contact centre software, live in weeks. Not months.

Get a personalised demo. We'll show you how you can deliver faster, more consistent service, and what your migration would look like.

Voice, chat, email, SMS, video and social in one workspace
Real-time AI agent support with Co-Pilot and Live Summary
Built in Norway, hosted in the UK and EU

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40%

Increase in CSAT scores

25%

Reduction in contact centre costs

30%

Improvement in customer retention

Wrap-up time

How Newmarket Holidays reduced their wrap-up time and transformed their customer experience with Puzzel.

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Saved every month

How Telmore saves 400 hours per month with AI-driven Conversational Intelligence.

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“I've done a lot of technology migrations... I haven't done anything quite as quickly as we did this one. To not have any detrimental impact on customers or our people is pretty good."

Rich Tate
Director of Digital, Wave Utilities

What is a cloud contact centre platform?

Cloud-based software that helps businesses manage customer conversations across phone, email, chat, SMS, video and social media from one system. It routes enquiries to the right agents and provides tools to track performance.

How long does it take to go live?

It depends on the scope and complexity of your requirements. Some of our AI products can go live in as little as 2-4 weeks, while a full contact centre implementation typically takes 12-16 weeks. We’ll give you a realistic timeline for your own project during your demo.

Can it integrate with our existing tools?

Yes. Puzzel integrates with CRM systems, productivity tools, and business applications through APIs. This gives agents immediate access to customer data without switching between multiple systems. View our full list of integrations.

Where does Puzzel store customer data?

Puzzel operates its private cloud from data centres in Norway and Sweden, alongside Microsoft Azure regions in the EU/EEA and, for UK customers, the UK. Customer data is not processed outside the EU/EEA/UK unless a customer asks for it, and data residency is covered in our Data Processing Agreement.

Ready to see it in action?

See how Puzzel fits your contact centre.

Tell us what your team needs and we'll show you how a cloud contact centre fits around it.

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Cloud contact centre software, live in weeks. Not months.

Book your demo

One platform
for every channel.

The results speak for themselves

Teams like yours succeed with Puzzel

Find the right package

Questions we hear

See how Puzzel fits your contact centre.

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Platform

Industries

Customers

About Puzzel

Cloud contact centre software, live in weeks. Not months.

Book your demo

One platform for every channel.

The results speak for themselves

Teams like yours succeed with Puzzel

Find the right package

Questions we hear

See how Puzzel fits your contact centre.

Get Puzzel product news, straight to your inbox.

Platform

Industries

Customers

About Puzzel

One platform
for every channel.