See Puzzel in action.

Book your free demo.

During your 30 minute custom demo we'll run through the benefits and features of Puzzel's award-winning platform and answer all your questions.

We’ll be in touch within 24 hours to arrange your demo. In 30 minutes we’ll show you the benefits of our software and how we can help to improve your customer service.

Why choose Puzzel Customer Service Platform

  • An omnichannel platform that’s optimised for customer experience and agent engagement
  • Customisable interface design that provides a streamlined, single view of all your customer interactions
  • Perfect for remote workforces - Puzzel’s infrastructure is scalable, flexible and secure



Recognised by Gartner, Inc as a Challenger in the Magic Quadrant for European CCaaS for five consecutive years.

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Recognised by Frost & Sullivan as a Top 3 CCaaS provider for Europe.

Experience Puzzel for yourself

Book your FREE demo

Trusted by award winning businesses

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"It wouldn’t have been possible without Puzzel"

"Our resolution time decreased from five days to three. It wouldn’t have been possible if we didn’t have Puzzel’s omni-channel solution in place!"

Luke Sambridge, Head of Customer Strategy & Experience

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"Makes life so much easier"

"Multi selecting out of adherence events is brilliant and a feature I hadn’t thought of but makes life so much easier."

Josh Kirkbride, Resource Planner at Simply Business

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"We have been a delighted customer of Puzzel for over 10 years"

“With the continued R&D there is always something new to add to an already wide range of features ensuring that communicating with our customer remains seamless. With their great reporting facility, managing your staff, your customer contacts and your workload has never been easier. The support team are friendly and reliable with a real personal touch, ensuring that we have a cloud-based solution that is always up and running.”

Leigh Jansen, Head of Customer Care and Operations at Figleaves

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"Delivering world-class customer service"

"We were looking for a solution that combined the flexibility and scalability necessary to make changes and respond quickly to changing client requirements. Skills-based routing of calls was essential to delivering world-class customer service."

Sasha Memedovic, Head of Service Delivery at fm24

"Puzzel allowed us to have multiple users dealing with all incoming enquiries."

"These ranged from course enquiries, directions to the three campuses, to funding enquiries."

Declan Fallon, Glasgow Clyde College

Who are Puzzel?

We engineered one of the first cloud-based contact centre solutions and today, our exceptional team continue to innovate in the world of customer interaction management. Our open software is easy to integrate and we have one of the best user-interfaces in the industry. Our solutions all come with dedicated 24 hr support, ready to help if you need it.

Experience Puzzel for yourself

Book your FREE demo
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