CX Unfiltered | London | An honest conversation about AI

17 September 2026 · 17:30-21:00

Copenhagen · Restaurant Cofoco · Invite Only

AI Unfiltered: Denmark

An exclusive roundtable dinner for Danish contact centre leaders who want an honest conversation about AI governance: what does it actually take to innovate with AI while keeping control of customer data, compliance and customer trust?

Hosted by Axcess Nordic · Powered by Puzzel

Reserve your seat!

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What makes this different?

An executive-level conversation.
For those carrying the responsibility.

Most events about AI and regulation give you another framework to take home.
This is different.

We’re bringing a select group of Danish contact centre and CX leaders together for an open, peer-to-peer conversation about one of the most important questions facing customer service today:

How do we bring AI into the contact centre at speed - without losing control of how it is governed?

No product demos. No prepared answers.
Just an honest conversation between leaders facing the same questions.

The location: Restaurant Cofoco, Copenhagen

We’ll gather at Restaurant Cofoco in the heart of Vesterbro - the original Cofoco restaurant, known for great Danish ingredients, a relaxed atmosphere and food that balances the rustic with the elegant.

Because the best conversations about complex issues don't always happen in a conference room. They happen around a table.

Hosted by Axcess Nordic. Powered by Puzzel.

Axcess Nordic and Puzzel are bringing together Danish contact centre leaders for a peer-to-peer discussion about the practical reality of AI governance.With experience across customer service, technology and AI, we’ll create space to challenge assumptions, share experiences and discuss what responsible AI actually looks like when it reaches the contact centre.

Danish contact centre leaders. One table.

Every seat is reserved for a senior decision-maker. Participants are personally invited and carefully selected to make sure everyone around the table brings a different perspective, challenge or experience.

The goal isn't to have all the answers. It's to have the right people asking the questions together.

What changed people's minds about AI.

We've read the reports. What's harder to find is an honest peer dialogue — the kind where someone you respect tells you what actually went wrong, what changed their mind, and what they'd do differently.

That's CX Unfiltered. A small, invitation-only roundtable built around the real conversations contact centre leaders are having behind closed doors.

Do you know the right questions to ask when choosing your next AI or data partner?

Could you map exactly how AI is being used across your customer operations today – if it is at all?

Is your organisation built for quick AI wins, or for long-term control – and do you know which one you're actually choosing?

12:00 - 13:00
Registration & Networking Lunch

Frederic Laziou, CEO, Puzzel
Get to know your customers better with automated, easy-to-use insights after every call. Use AI to pinpoint the causes of long calls, repeat contacts, and customer churn, so you can take action faster, optimise interactions, and improve outcomes. And with these insights at hand, your agents can continuously improve service quality and build stronger customer relationships with every conversation.

13:00 - 13:20

Keynote From Reset to Renaissance: The Next Era