Make Customer Experience your competitive advantage.

Puzzel is the platform for Customer Experience, and it is built for your organisation’s most important work – delighting your customers.

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Trusted by Europe’s Customer Experience leaders:

With a Nordic Twist

The CX platform
for today and tomorrow.

Your customers’ expectations are always evolving. When it comes to customer experience, the only constant is change. The Puzzel CX platform helps you address today’s customer experience needs but keeps an eye on what’s next, so your organisation is always at the top of its CX game.

Customer interactions
handled by our customers every month
Years of building
world-class CX products 
Agents using Puzzel
daily to deliver elevated customer support
Cost reduction
per service request made through our CX platform
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Unlock your agents’ potential with the Puzzel CX platform.

Like your agents, your contact centre workflows are unique and complex. Our CX platform addresses all your workflows easily. We’ve got all the tools, channels and functionality needed to ensure your agents provide first-class, personalised customer support.

Our platform.

Contact Centre
Deliver seamless customer journeys and meet your customers anywhere in any channel. Plus, with a single interface, your agents can provide instant, personalised replies – all in a single solution.
Self-Service Automation
Boost your team's efficiency and empower your customers with AI and automation - resolving customer queries even faster
Workforce Management
Save time on complex workforce scheduling and empower your agents to focus on what they do best – delivering first-class support to your customers.
Case Management
Case Management makes your agents’ lives easier by enabling them to manage your customers’ conversations (SMS, email, social media) in one place.
Case Management
“Lifeplus has transformed its contact centre strategy, achieving an impressive 94.8% CSAT score through utilising Puzzel’s Customer Engagement Platform”.
lifeplus - Pam Bowell
Pam Bowell
Director Customer Care at Lifeplus

Yes, I'd like to supercharge my customer experience.