Make customer service your competitive advantage

Deliver personalised customer journeys with live and self-service experiences – all in a single solution.

Helping you get back to what really matters

Puzzel gives you your time back, freeing you to focus on what really matters. We’re here to give you the space to excel, joining you on the journey as you continuously improve the way you serve your customers.

Read more about the Puzzel Customer Engagement Platform

Customer Care – the Nordic way

We hail from Norway – a global leader in innovation, efficiency, and happiness. That’s why when it comes to your customer service, we believe every moment matters – in your customer journey, in your contact centre, and in your experience with us.

Learn about us

Always innovating

We keep up with the latest CX and technology trends so you don’t have to. We’re continuously developing our solutions and creating new products and features to keep you ahead of the curve and your competition.

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They don’t call us Puzzel for nothing

Our flexible software can integrate with almost any third-party app, solution or device – just ask! From CRMs to workforce management, knowledgebases and secure payment systems, we’re ready to help you expand your solution and scale your capabilities.

Browse the Puzzel Marketplace

The connected experience

Connect your website and apps seamlessly with your contact centre. Engaging with your visitors at the right time within the right channel will improve the customer experience and your agent’s productivity. Here’s some stats for you. Our customers have seen improved deflection rates with up to 70% and reductions in case handling time of 60%. And, at the same time a 35% increase in digital sales conversion rates. Sounds good, right?

Discover Digital Engagement

The best customer service providers use Puzzel

Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer experiences.

of customer cases
resolved on first contact
reduction in
call abandonment
cost reduction per service request
reduction in
response times
luke sambridgeaffinity water

“It wouldn’t have been possible without Puzzel”

“Our resolution time decreased from five days to three. It wouldn’t have been possible if we didn’t have Puzzel’s omni-channel solution in place!”

Luke Sambridge, Head of Customer Strategy & Experience

Josh Kirkbride photoSimply Business logo

“Makes life so much easier”

“Multi selecting out of adherence events is brilliant and a feature I hadn’t thought of but makes life so much easier.”

Josh Kirkbride, Resource Planner at Simply Business

“Everything is smoother now…”

“system has helped. It means there are shorter wait times and more happy people and solutions provided,” Jordan said.”

Jordan Patel, Customer Service and Sales Manager at Newstel

“Great team and great support”

“Great team and great support. Always willing to listen and explore ideas with you and also share their experience to help you shape your services.”

Matthew Phillips, Assistant Director of Housing at Newlon Housing Trust

“By far the biggest benefit of using the Puzzel contact centre solution is its flexibility and scalability, essential to supporting us during a period of tremendous growth and change. The transparency of the system and the visibility it provides puts us in complete control of our day-to-day contact centre operations. Thanks to Puzzel, we have a carefully tailored solution that brings operational and business agility to the contact centre.”

Senior Planning & MI Manager, Business Support at Ombudsman Services

“I can’t imagine how we would deal with 100,000 emails if we didn’t have Puzzel’s system.”

“We can produce a history of all enquiries, establish rules for managing incoming voice calls, chats and emails, and have it all integrated in the one solution. I can’t imagine how we would deal with 100,000 emails if we didn’t have Puzzel’s system.”

Tommy Kolling, Head of Customer Service at Bauhaus

“Our customers can choose the channel that fits them best”

“All channels are important to us.  We operate in multiple channels so that our customers can choose the channel that fits them best.”

Satu Edelman, Development Manager of Contact Centre Solutions at If

“Firstly, we’ve become much more agile in terms of being able to make necessary changes to the system. That’s been crucial during the current energy crisis, letting us flexibly and quickly change our staffing set-up with the Puzzel system, for example. Setting up new agents used to be cumbersome and time-consuming, but now I can do it myself in a matter of moments. The same applies if new voicemail messages or other changes need to be made.”

Pernille Storgaard, Senior Director at Norlys

Most innovative European-founded CCaaS provider