Webinar: WFM Schedule Efficiency
Wednesday 16th June 2020 | 15.00 BST
Want to quickly build a high-performance, more efficient workforce?
Listen in to our WFM Schedule Efficiency webinar with Puzzel’s Consulting Manager, Timothy Wharfe and Joshua Kirkbride, from Simply Business. Tim explained what workforce management is, how it can benefit contact centres and what functions and features of WFM systems should contact centres look for when looking to drive efficiency and the overall customer experience.
Followed by Joshua from Simply Business, we shared Simply Business’s story and how Puzzel helped maximise their customer experience and contact centre efficiency.
To view a recording of the webinar, please submit the form below.