Webinar: WFM Schedule Efficiency

Want to quickly build a high-performance, more efficient workforce?

Listen in to our WFM Schedule Efficiency webinar with Puzzel’s Consulting Manager, Timothy Wharfe and Joshua Kirkbride, from Simply Business. Tim explained what workforce management is, how it can benefit contact centres and what functions and features of WFM systems should contact centres look for when looking to drive efficiency and the overall customer experience.

Followed by Joshua from Simply Business, we shared Simply Business’s story and how Puzzel helped maximise their customer experience and contact centre efficiency.

Agenda:

• Introducing our new end-user chat
• Teams integration
• Scheduled task functionality
• Pending recording
• Voice transcripts
• Agent Application improvements
• Administration Portal improvements

To view a recording of the webinar, please submit the form below.