Webinar: Frictionless customer journeys
Wednesday 6th February 2019 | 13.00 GMT
Puzzel experts explore ways to make light work of improving the customer experience in contact centres.
The frictionless customer journey might be the latest buzzword for customer experience but there is good reason for this: It happens to be essential for successful businesses. Statistics reveal that 93% of executives “do not consider customer engagement as simple industry jargon” and that companies who truly engage their customers are four times more likely to enjoy high growth rates and low churn. Even the brilliant technophile Steve Jobs of Apple is believed to have said “you have to start with the customer experience and work backwards to the technology.”
In Puzzel’s first-ever global webinar, we invite you to listen in as our experts explore the myriad ways in which reducing customer effort can help your business thrive.