Webinars

Webinar: Digital Transformation in the Contact Centre

 

Technology is advancing at lightning speed, creating exciting new opportunities for contact centres. As IT professionals, it’s your job to spot and seize the right opportunities that will help your organisation improve, innovate and excel. But with every change, comes challenges. Do you have the time, budget and resources required to make the change? Are you equipped to handle a crisis? And most importantly, will the customer benefit?

In partnership with Vonage, we invite you to join our upcoming webinar on how to digitally transform your contact centre using the power of APIs. You’ll meet our team, hear our top tips and have plenty of time to ask questions!

Puzzel and Vonage have worked together for over three years and have delivered advanced application integrations, including WhatsApp, for Puzzel customers. This relationship has expanded to a true co-sell partnership, with both parties jointly providing customer service solutions and leveraging each other’s technology.

Agenda: 

– Introduction to our partnership with Vonage
– Improve control, customisation and security
– Embrace integration and APIs
– Future-proof the omni-channel experience
– Taking the final leap of faith into the cloud

Register here to secure your place.

Speakers