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Tag: retail

Tag: retail

Press Release 18th May 2022

Need for AI-powered personalised customer service increases amid dip in consumer confidence

A retail shopper browses through clothes on her phone.

Press Release 25th August 2021

Shoppers will spend 9% more if they receive superior service, with personalisation key

A customer chats to a virtual agent powered by conversational AI.

Blog

How conversational AI is changing customer service

Women wearing masks and walking to buy clothes in a shopping centre.

Blog

Reopen for business: How retailers can support customers in a post-pandemic world

Black Friday is on November 27.

Blog

Is your contact centre ready for Black Friday?