Includes Voice + ONE other digital channel of your choice
Engage
Engage your customers and your team with the essential, must-have tools for your omnichannel contact centre experience.
- Omnichannel routing
- 360° view of customer interactions
- Voice standard, including softphone and IVR
- E-mail case management
* Only applicable if e-mail is selected as a channel - Basic CRM integration
- Call flow tool read only
- API access