Press Release

13th August 2020

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Innovative wildcard, Puzzel, placed third in the Frost & Sullivan European CCaaS Radar

13th August, 2020 – London: Frost & Sullivan has positioned Puzzel third in its European Contact Centre as a Service (CCaaS) Radar, highlighted for its innovative products, and the vigour with which it embraces new technology and megatrends. Based on its analysis of 150 European CCaaS providers, the placement on the Radar confirms Puzzel as the challenger brand companies need to know when an original approach to customer experience is required to deliver business impact.

Federico Teveles, Research Analyst at Frost & Sullivan comments: “Puzzel’s strength lies in its innovative, functional breadth that aligns with the CX industry. Providing a comprehensive and extensive product filled with value-driven and customisable options is key to building an engaged customer base who are looking to keep up with today’s rapid pace of innovation.

Frost & Sullivan notes that Puzzel aims to achieve product excellence with its outstanding platform, and offers best-in-class integration capabilities, allowing customisation of the platform to address customers’ unique needs and environment. As a pioneer in the CCaaS industry, Puzzel is actively embracing megatrends to enhance growth potential and offer a high-quality, simple-to-use, future-proof solution.”

Puzzel set out determined not to become the market leader, but to challenge its peers in order to progress the CCaaS industry and improve customer experience. Through this approach, it has developed one of the top five most innovative products, boasts a strong partner ecosystem, and is becoming recognised as the innovative wildcard leading the pack disrupting the CCaaS industry – which is now confirmed in its position as a European CCaaS leader.

Alongside acquiring two companies in six months, Puzzel has seen faster growth than many of its competitors placed on the Radar and received recent investment from Marlin Equity Partners, providing the company with funding and resources to invest in research and development. With further product developments landing this year, Puzzel is the CCaaS that all businesses should be including on their technology partner shortlist.

Børge Astrup, CEO at Puzzel said: “Puzzel’s position on the radar confirms us as the leading challenger brand in CCaaS in Europe, and the technology partner you should be speaking to when you’re looking for innovative solutions to improve your customer experience and employee engagement. We continue to work with businesses who want to start examining how they use the contact centre, with the aim of taking it beyond a functional necessity to a commercial hub of innovation, brand ambassadorship and an incredible wealth of invaluable data. Puzzel’s placement on the Radar confirms our strategy is working, and our focus on innovation, our robust growth pipeline, and our financial strength are being recognised. This should reassure that an investment in Puzzel will future-proof our customers’ businesses and their contact centres whilst protecting their brand’s relationships with consumers for years to come.”

To download the full report, or to find out why Puzzel should be on your radar, please visit https://www.puzzel.com/uk/frost-sullivan-radar/.