A Few People We Work With...
“These are exciting times for us as the introduction of our new Web Chat service expands our ability to communicate with residents. Our online portal with Web Chat puts greater control in the hands of residents and because Puzzel allows our customer service representatives to deal with more than one enquiry at the same time, residents benefit from a real-time response and speedier contact resolution...”
"The collaboration with Puzzel showcases the best of both worlds where technology, innovation and creativity complement each other in an excellent manner. The campaign would not have been as successful without Puzzel and their solution which suited our needs perfectly..."
"Using Puzzel has totally transformed the contact centre’s work, empowering them to provide a highly responsive, supportive service to students across multiple brands..."
“Puzzel has become an integral part of our business planning process. We now have a shared service that delivers consistently high levels of service to our staff, customers and industry stakeholders...”
“With the continued R&D there is always something new to add to an already wide range of features ensuring that communicating with our customer remains seamless. With their great reporting facility, managing your staff, your customer contacts and your workload has never been easier. The support team are friendly and reliable with a real personal touch, ensuring that we have a cloud-based solution that is always up and running.”
“The advanced functionality of the Puzzel solution creates a high-performance contact centre environment that helps us manage service level agreements (SLAs) and prioritise call routing to guarantee our growing number of consumers, independent regulators and participating companies a fast response and quality service...”
“Today, Puzzel's skills based routing means that at all times calls are automatically routed to the agent with the most appropriate knowledge and experience...”
“We had absolute confidence that Puzzel's contact centre solution could deliver our users a secure and stable service from day one, with the flexibility and scalability we needed to grow as a modern university well into the future. After a few sessions of training, we were able to plug in and see immediate benefits..."
“With the reports and call statistics from Puzzel's contact centre solution we have a much better insight into our business. We can see the total picture and allocate resources efficiently. We can also monitor calls and identify where we have gaps in staffing that might have an effect on service. It means we can constantly improve and respond to customers to provide the best service...”