Hallo! We’re Puzzel – a cloud-based Customer Service Platform dedicated to helping businesses of all shapes and sizes, from smaller enterprises to global corporations, manage their customer interactions and support their busy teams.
With more than 20 years’ experience in the industry, we’re well established, growing fast and profitable! Our solutions are used by more than 900 businesses across 40 different countries and have been recognised by leading market analysts for their innovation and excellence.
We work with hundreds of corporate partners to provide world-class customer experiences across Europe. Our partner ecosystem is committed to connecting organisations and improving contact centre solutions through digitisation.
Four reasons to choose Puzzel
- Our 20+ years of experience in CX will build credibility with your customers and set you aside from the competition.
- Sell with supported demand generation so that you can see predictable margins and make money.
- You will be part of our valued community and ecosystem, and your offer will be tailored to you.
- A secure platform that will create happy reference customers who will help you win more business.
Recognised by Gartner, Inc as a Challenger in the Magic Quadrant for Contact Center as a Service for the fifth consecutive year.
Recognised by Frost & Sullivan as a Top 3 CCaaS provider for Europe.
“We’re very pleased with our partnership with Puzzel. Our Ncontactcenter product is a proven, integrated cloud solution that is trusted by leading contact centres of all sizes across Europe. Our integration enables additional AI capabilities that give customers personalised, relevant and instantaneous communications across multiple channels. By partnering with Puzzel we’re able to satisfy these new demands and crucially deliver a game-changing solution that enhances the CX.”
Myles Leach, Managing Director, NFON (UK)
“To be able to deliver services that add value and enable our customers, Telenor needs to partner up with the best. Our partnership with Puzzel helps to make sure our customers can deliver customer service across all channels in one solution with high availability and quality.”
Mathias Garneij, Commercial Manager, Telenor
“Puzzel is our most important partner on CC solutions. Together we deliver what the market wants!”
Robert M Aaslie, Digital Architect, NetNordic
Trusted by award-winning businesses
All you need for seamless integration
Puzzel Marketplace offers out-of-the-box integrations and upgrades to enhance your clients’ customer service system, allowing their Puzzel solution to grow with their business. Fancy being featured on the Puzzel Marketplace? Get in touch with a member of our partnership team today.