Press Release 8th September 2022 Puzzel launches new AI-powered CCaaS packages calibrated for current trends in customer behaviour and a changing industry landscape Read more
Press Release 6th September 2022 Puzzel announces Get Connected, London to take place on 20 September following news of scheduled rail strikes Read more
Press Release 21st July 2022 The Evolution of the Contact Centre research reveals impact of cost of living crisis on contact centres Read more
Press Release 7th June 2022 Puzzel expands cloud contact centre offering with Smart Chatbot and Performance Management solutions Read more
Press Release 18th May 2022 Need for AI-powered personalised customer service increases amid dip in consumer confidence Read more
Press Release 20th April 2022 Puzzel named a leading innovator in Frost & Sullivan’s 2021 European CCaaS Radar Read more
Press Release 2nd March 2022 Puzzel launches new dashboard for visualising real-time contact centre performance Read more
Press Release 14th February 2022 Part 5: Evolution of the Contact Centre research reveals need to change how contact centres are seen internally and externally Read more
Press Release 15th December 2021 Puzzel unveils Digital Engagement, a new solution for delivering digital-first customer experiences Read more
Press Release 11th November 2021 People still buy from people, despite growing confidence in digital-first finance Read more