Integration with Zendesk

Quicker and easier interaction between Zendesk and Puzzel for an enhanced customer experience

Take full advantage of your Zendesk solution and integrate it with cloud based contact centre, Puzzel.

Integrating Zendesk with Puzzel provides agents with a single interface to retrieve customer related information including contact details, contact history and case notes. Eliminating the requirement for agents to switch between applications speeds up response times and reduces errors with fewer duplicated tasks.

Empowering your customer service team to deliver a more personalized experience streamlines contact handling and improves customer retention and the bottom line.

One time integration with Puzzel provides access to a complete call center solution with a powerful IVR system that enables you to enjoy features such as skill-based routing, call blending and call backs.

Key Features and Benefits:

  • Instantly retrieve customer related information for a more personalized response
  • Embedded call control capabilities means great management and productivity
  • Automatically log call information and populate relevant fields to save time
  • Queue overview for greater efficiency and effectiveness
  • Presence management and agent status control provides real-time visability of who is doing what for management purposes
  • Skill based routing means queries are not just answered by the first available agent but by the most qualified, first available agent

Clearer insight
Zendesk integrated with Puzzel provides a clear view of customer interaction. An automatic call log for every call received and made in Zendesk can be reviewed along with notes about the caller. Performance can be easily monitored through real-time reporting and easy-to-read dashboards helping to constantly improve efficiency.

Get in touch to find out more about integrating Zendesk with Puzzel!

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CRM integrated contact centre solutions leads to tangible results including:

Single view of customer

Reduced average handle time

Improved first call resolution