Webinar: Demystifying web chat and how to make it work for your organisation
Thursday 20th of October 2016
at 14:00 - 15:00
Web chat has been a much discussed channel over the last few years. In fact Puzzel’s (formerly Intelecom) recent survey suggests that over 70% of organisations will be offering web chat as a service channel within the next 18 months! With this increased interests comes concerns around the practicalities of delivering customer experiences through real-time, text based interactions, such as web chat.
During this webinar Puzzel and Difference will discuss:
- Why you should consider offering web chat
- Common blockers and concerns around web chat as a cx channel and how to address them
- Real examples of customer success stories and best practices
The session will conclude with a live Q&A session
Gio has 30 years’ experience working with Contact Centres from both a vendor and consultancy perspective, helping customers implement technology solutions to improve the performance of their customer contact operations and enhancing the customer journey across multiple channels.
Cheryl has 11 years experience in delivering customer service excellence through a range of roles encompassing financial services, hospitality, retail and technology. She has consulted on Customer experience projects with a range of organisations including Spark Energy, Shades and many others.
Steve is widely recognised as one of the world’s leading journalistic authorities in the fields of customer and employee engagement strategy and the increasingly important role of multichannel customer engagement strategies in business