Director, Brainfood Consulting
Martin was CEO of one of the first BPOs and CX consultancies in the UK. He then spent a decade in the systems integration industry positioning the value of new technology and the associated change agenda. He is now in his tenth year as Brainfood Consulting, offering a mix of services.
Customer Management, Channels and Technology Industry Leader, Ember Group
Mike is a founding director of Ember, a business services group focused on service strategies, CX and performance transformation for champion brands. Over his career he’s advised many UK and global brands, including John Lewis, M&S, Toyota, Microsoft, Barclays, RSA, Lego, IKEA and Virgin Group.
Amy is a Director at Sedulous, a customer insight-driven consultancy that has worked for a wide variety of international blue-chip organisations and brands. She’s worked as a service design, customer experience and user experience consultant to leading UK, Australian and Japanese companies.
Director of Research, CCMA
Stephen is the Research Director for the Call Centre Management Association and also runs his own consultancy. At the CCMA, he delivers bespoke research on topics of interest to the contact centre sector. Prior to this, he spent almost 20 years with two blue-chip research firms: Kantar and Ipsos.
Also speaking at the event
Business Manager, Puzzel
Customer Experience, Rockstar CX