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Category: Workforce Management

Category: Workforce Management

Blog

Mastering the holiday rush: Elevating contact centre performance

Customer story 30th October 2023

Lifeplus Case Study

Blog

Elevating revenue and customer satisfaction with Lifeplus

Blog

Sales Intelligence and Contact Centre enhancements driving the Puzzel experience

Press Release 20th April 2023

Puzzel takes the connected Customer Experience to the next level with the launch of Sales Intelligence, Customer Insight and Contact Centre enhancements!

Hybrid working has become the norm for contact centres across the UK. But maintaining a healthy work-life balance while working from home still has its challenges.

Blog

Achieving work-life balance in the hybrid contact centre

Workforce Management (WFM) can help you optimise your contact centre staffing over Christmas.

Blog

Top tips for staffing your contact centre this Christmas

Puzzel has released an exciting new product and an array of new features to support contact centres as they take on new post-pandemic challenges.

Blog

Q3 Product Release: New tools for post-pandemic customer service

Puzzel, the leading innovator of cloud-based contact centre solutions, has set out its post-pandemic product strategy with the launch of a new product and features for customer service.

Press Release 28th September 2021

Puzzel sets out post-pandemic product strategy with new features for customer service

Two women smile as they use a workforce management solution in the contact centre.

Blog

What is Workforce Management (WFM)?

Contact centres need to deliver great agent experience (AX) to deliver great customer service.

Blog

Five stats that demonstrate the importance of Agent Experience (AX)

White Paper

Buyer’s Guide to WFM

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