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Category: Social Media

Category: Social Media

Puzzel packages are designed to make buying and implementing a cloud contact centre solution easier and get you up and running faster.

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How Puzzel packages can help you engage, delight and inspire your agents and customers

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Making light work of digital channels – 7 tips for social customer service

reducing call volumes

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We are officially a nation of complainers: 2016 Consumer Action Monitor (CAM) survey findings

Why contact centres are naturally suited to the evolving world of ‘bimodal IT’.

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Why contact centres are naturally suited to the evolving world of ‘bimodal IT’.

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Preparing for the social service contact centre of tomorrow

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Understanding the “Social Shopper”

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The Contact Centre Agent of Tomorrow