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Category: Routing

Category: Routing

“We could see the Puzzel platform would be future-proof for us.” – Rasmus Wåhlander, Group Service Owner at Atea

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Atea unifies its international IT service desks with Puzzel

A woman speaks to a voice bot on her mobile phone. She is wearing a white beanie.

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Improve your IVR experience with Puzzel Voice Bot

A man stands in an empty room, with no staff available to answer customer calls.

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Solve Covid staff shortages with Digital Engagement

Newstel is a multilingual contact centre that provides 24/7 sales and customer support for businesses around the globe.

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Newstel delivers round-the-clock happiness with cloud contact centre solution

blog detail - outbound dialling

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Raising the status of outbound dialling in contact centres – a two-point plan

blog-detail-detail-puzzel-white-paper- 3 Critical Issues Facing Contact Centres

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3 Critical issues facing contact centres today and how to overcome them

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Stress Free IVR – Is Such A Thing Possible?

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Interaction Routing in Contact Centres: the forgotten treasure

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The art of the possible: DTMF in the call centre