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20th January 2020

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American Logistics Firmly in the Driving Seat with U-WFM* Cloud-based Platform

London, 20 January 2020: U-WFM* is pleased to announce an exciting collaboration with transportation company American Logistics – another perfect match made on the Twilio developer platform for communications.

U-WFM* provides American Logistics with the next generation Cloud Workforce Management for Contact Centres that focuses on driving improved outcomes leveraging their most important and valuable asset: employees.

American Logistics’ signature tagline: “Powered by Tech, Driven by People,” beautifully encapsulates the value proposition of both companies. The US-based transportation company embraces innovative technology, harnessing its benefits to make the journey for end customers as efficient and easy to access as possible. It’s imperative that American Logistics’ state-of-the-art operation centres’ personnel are constantly supplied with accurate and timely information.

This is where U-WFM* comes in; U-WFM’s* cloud workforce management platform helps American Logistics ensure optimal coverage on the phones to respond to customer requests, and timely service to ensure reliable and professional transportation.

We conducted an extensive search for a software platform to support our contact centre scheduling and call performance measures,” said Michael McAlpin, Chief Technology Officer for American Logistics. “U-WFM* not only solved these needs but has empowered our agents with the ability to see and manage their schedules. We have seen great business value gained through efficiencies as well as the ability to measure and manage our contact centre performance and call metrics.”

U-WFM’s* CEO Matthew Hughes, welcomes the challenge of working with such a fast-paced company that continues to grow and deliver a high-quality service. “I’d like to thank American Logistics for the faith they have placed in us and look forward to a rewarding collaboration.”

*Now Puzzel WFM