Press Release
- Delighted customers
- Motivated teams
- Dedicated partners
- Passionate leaders
- Engaged followers
- Adventurous influencers
- Expressive chatters
- Joyful subscribers
- Brilliant thinkers
- Thoughtful questioners
The customer service
platform for everyone
Book your FREE demo
Puzzel Customer Service Platform
Support your team and delight your customers with three, brilliantly integrated solutions.
Puzzel Contact Centre
An omni-channel solution
Voice, Chat, Email, SMS and Social
Fully-customisable
Easy-to-use agent application
Scalable & secure
Integrates with over 40 partner applications
Puzzel Ticketing
Consolidate all your incoming messages
into one single conversation
Assign conversations
to a specific agent or team
Categorise conversations
for easy automation and reporting
Puzzel WFM
Accurate forecasting and scheduling
including real-time management
Powerful, easy-to-use and affordable
Scalable and optimised for call centres
Pay-as-you-go model available
to get you up and running in no time
All you need for seamless integration
Puzzel Marketplace offers out-of-the-box integrations and upgrades to enhance your customer service system, allowing your Puzzel customer service solution to grow with your business
Why choose Puzzel?
-
Omni-channel platform
Optimised for customer experience and agent engagement
-
Perfect for remote workforces
Puzzel's infrastructure is scalable, flexible and secure
-
Customisable all-in-one application
Provides a streamlined, single view of all your customer interactions
Trusted by award-winning businesses
"It wouldn’t have been possible without Puzzel"
"Our resolution time decreased from five days to three. It wouldn’t have been possible if we didn’t have Puzzel’s omni-channel solution in place!"
"Makes life so much easier"
"Multi selecting out of adherence events is brilliant and a feature I hadn’t thought of but makes life so much easier."
"Great service by a great company!"
"Puzzel’s omni-channel solution is great for companies that appreciate innovation, efficiency and reliability. At MYJAR, we use Puzzel’s telephony and ticketing solution, which has resulted in increased agent efficiency through Automatic Call Distributor (ACD) and skill-based routing, as well as contact prioritisation. It’s loved by agents because it's modern, very user friendly and intuitive. Puzzel offers a fantastic range of customisable reports that you can tailor to your business requirements and their team is always available for support."
"Great team and great support"
"Great team and great support. Always willing to listen and explore ideas with you and also share their experience to help you shape your services."
"We have been a delighted customer of Puzzel for over 10 years"
“With the continued R&D there is always something new to add to an already wide range of features ensuring that communicating with our customer remains seamless. With their great reporting facility, managing your staff, your customer contacts and your workload has never been easier. The support team are friendly and reliable with a real personal touch, ensuring that we have a cloud-based solution that is always up and running.”
"Delivering world-class customer service"
"We were looking for a solution that combined the flexibility and scalability necessary to make changes and respond quickly to changing client requirements. Skills-based routing of calls was essential to delivering world-class customer service."
"Puzzel allowed us to have multiple users dealing with all incoming enquiries."
"These ranged from course enquiries, directions to the three campuses, to funding enquiries."
RECOGNISED BY
Recognised by Gartner, Inc as a Challenger in the Magic Quadrant for Contact Center as a Service for the fifth consecutive year.
Recognised by Frost & Sullivan as a Top 3 CCaaS provider for Europe.
Experience Puzzel.
Book your free demo.
During your 30 minute custom demo we’ll run through the benefits and features of Puzzel’s award-winning platform and answer all your questions.
Hi, I'm Ibi Ojumu, a Puzzel UK customer representative
We'll be in touch within 24 hours to arrange your demo. During the demo, we'll show you the benefits of our software and how we can help to improve your customer service.
We'll be in touch within 24 hours to arrange your demo. During the demo, we'll show you the benefits of our software and how we can help to improve your customer service.