• Delighted customers
  • Motivated teams
  • Dedicated partners
  • Passionate leaders
  • Engaged followers
  • Adventurous influencers
  • Expressive chatters
  • Joyful subscribers
  • Brilliant thinkers
  • Thoughtful questioners

The customer service
platform for everyone

Book your FREE demo

Puzzel Customer Service Platform

Support your team and delight your customers with three, brilliantly integrated solutions.

Puzzel Contact Centre

An omni-channel solution

Voice, Chat, Email, SMS and Social


Easy-to-use agent application

Scalable & secure

Integrates with over 40 partner applications

Try it today

Puzzel Ticketing

Consolidate all your incoming messages

into one single conversation

Assign conversations

to a specific agent or team

Categorise conversations

for easy automation and reporting

Try it today

Puzzel WFM

Accurate forecasting and scheduling

including real-time management

Powerful, easy-to-use and affordable

Scalable and optimised for call centres

Pay-as-you-go model available

to get you up and running in no time

Try it today
Puzzel Marketplace

All you need for seamless integration

Puzzel Marketplace offers out-of-the-box integrations and upgrades to enhance your customer service system, allowing your Puzzel customer service solution to grow with your business

Microsoft Dynamics 365
Salesforce Appexchange logo (Marketplace)

Why choose Puzzel?

  • Omni-channel platform

    Optimised for customer experience and agent engagement

  • Perfect for remote workforces

    Puzzel's infrastructure is scalable, flexible and secure

  • Customisable all-in-one application

    Provides a streamlined, single view of all your customer interactions

Trusted by award-winning businesses

luke sambridge

"It wouldn’t have been possible without Puzzel"

"Our resolution time decreased from five days to three. It wouldn’t have been possible if we didn’t have Puzzel’s omni-channel solution in place!"

Luke Sambridge, Head of Customer Strategy & Experience

Josh Kirkbride photo

"Makes life so much easier"

"Multi selecting out of adherence events is brilliant and a feature I hadn’t thought of but makes life so much easier."

Josh Kirkbride, Resource Planner at Simply Business

"Great service by a great company!"

"Puzzel’s omni-channel solution is great for companies that appreciate innovation, efficiency and reliability. At MYJAR, we use Puzzel’s telephony and ticketing solution, which has resulted in increased agent efficiency through Automatic Call Distributor (ACD) and skill-based routing, as well as contact prioritisation. It’s loved by agents because it's modern, very user friendly and intuitive. Puzzel offers a fantastic range of customisable reports that you can tailor to your business requirements and their team is always available for support."

Risto Proosa, Operations Director at MYJAR

"Great team and great support"

"Great team and great support. Always willing to listen and explore ideas with you and also share their experience to help you shape your services."

Matthew Phillips, Assistant Director of Housing at Newlon Housing Trust

Figleaves logo

"We have been a delighted customer of Puzzel for over 10 years"

“With the continued R&D there is always something new to add to an already wide range of features ensuring that communicating with our customer remains seamless. With their great reporting facility, managing your staff, your customer contacts and your workload has never been easier. The support team are friendly and reliable with a real personal touch, ensuring that we have a cloud-based solution that is always up and running.”

Leigh Jansen, Head of Customer Care and Operations at Figleaves

FM24 logo

"Delivering world-class customer service"

"We were looking for a solution that combined the flexibility and scalability necessary to make changes and respond quickly to changing client requirements. Skills-based routing of calls was essential to delivering world-class customer service."

Sasha Memedovic, Head of Service Delivery at fm24

"Puzzel allowed us to have multiple users dealing with all incoming enquiries."

"These ranged from course enquiries, directions to the three campuses, to funding enquiries."

Declan Fallon, Glasgow Clyde College



Recognised by Gartner, Inc as a Challenger in the Magic Quadrant for Contact Center as a Service for the fifth consecutive year.

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Recognised by Frost & Sullivan as a Top 3 CCaaS provider for Europe.

Experience Puzzel.

Book your free demo.

  • Book your free demo

During your 30 minute custom demo we’ll run through the benefits and features of Puzzel’s award-winning platform and answer all your questions.

Ibi Ojumu Headshot

Hi, I'm Ibi Ojumu, a Puzzel UK customer representative

We'll be in touch within 24 hours to arrange your demo. During the demo, we'll show you the benefits of our software and how we can help to improve your customer service.

We'll be in touch within 24 hours to arrange your demo. During the demo, we'll show you the benefits of our software and how we can help to improve your customer service.

  • Book your free demo