News
- Delighted customers
- Motivated teams
- Dedicated partners
- Passionate leaders
- Engaged followers
- Adventurous influencers
- Expressive chatters
- Joyful subscribers
- Brilliant thinkers
- Thoughtful questioners
The customer service
platform for everyone
Book your FREE demo
Puzzel Customer Service Platform
Support your team and delight your customers with three, brilliantly integrated solutions.
Puzzel Contact Centre
An omni-channel solution
Voice, Chat, Email, SMS and Social
Fully-customisable
Easy-to-use agent application
Scalable & secure
Integrates with over 40 partner applications
Puzzel Ticketing
Consolidate all your incoming messages
into one single conversation
Assign converstations
to a specific agent or team
Categorise conversations
for easy automation and reporting
Puzzel WFM
Accurate forecasting and scheduling
including real-time management
Powerful, easy-to-use and affordable
Scalable and optimised for call centres
Pay-as-you-go model available
to get you up and running in no time
All you need for seamless integration
Puzzel Marketplace offers out-of-the-box integrations and upgrades to enhance your customer service system, allowing your Puzzel customer service solution to grow with your business
Why choose Puzzel?
-
Omni-channel platform
Optimised for customer experience and agent engagement
-
Perfect for remote workforces
Puzzel's infrastructure is scalable, flexible and secure
-
Customisable all-in-one application
Provides a streamlined, single view of all your customer interactions
Trusted by award-winning businesses
"We have been a delighted customer of Puzzel for over 10 years"
“With the continued R&D there is always something new to add to an already wide range of features ensuring that communicating with our customer remains seamless. With their great reporting facility, managing your staff, your customer contacts and your workload has never been easier. The support team are friendly and reliable with a real personal touch, ensuring that we have a cloud-based solution that is always up and running.”
"Delivering world-class customer service"
"We were looking for a solution that combined the flexibility and scalability necessary to make changes and respond quickly to changing client requirements. Skills-based routing of calls was essential to delivering world-class customer service."
"Makes life so much easier"
"Multi selecting out of adherence events is brilliant and a feature I hadn’t thought of but makes life so much easier."
Recognised by Gartner, Inc as a Challenger in the Magic Quadrant for Contact Center as a Service for the fifth consecutive year.
Latest from Puzzel
Press Release
CCMA and Puzzel launch partnership to study the evolution of the contact centre industry
Press Release
Speechmatics and Puzzel partner to transform customer experiences using any-context speech recognition
Press Release
Puzzel announces integration with Microsoft Teams; to deliver a streamlined user-experience
Experience Puzzel.
Book your free demo.
During your 30 minute custom demo we’ll run through the benefits and features of Puzzel’s award-winning platform and answer all your questions.
Hi, I'm Ibi Ojumu, a Puzzel UK customer representative
We'll be in touch within 24 hours to arrange your demo. During the demo, we'll show you the benefits of our software and how we can help to improve your customer service.
We'll be in touch within 24 hours to arrange your demo. During the demo, we'll show you the benefits of our software and how we can help to improve your customer service.