The Augmented
Contact Centre playbook

Customer service is complex and ever-changing. With 25 years of experience in the field, we’ve seen it all, from the first call solutions to the advent of AI. And we’ve learned how to adapt and to thrive in every situation. In this eight-session playbook, you’ll get access to our insights and best practices on how to design a contact centre that is both empathic and future-ready.

Module 1: Introduction to a
modern customer service strategy

Module 2: Coming soon!

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